Refund policy

If you wish to return an item, please request a return by emailing us at support@tillyandpipkids.com

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.

Because of the nature of these items, unless they arrive damaged or defective as deemed by us, we can't accept returns for:

• Custom or personalized orders.

• Intimate items (for health/hygiene reasons)

• Items on sale or gift cards.

• We cannot accept returns or exchanges for made-to-order items.
  
  

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@tillyandpipkids.com.

Please get proof of postage when you return your item, as we are in no way responsible for items not arriving back with us.

We do not cover return postage costs unless the items are faulty or damaged.